Cancellation Policy

Seasickness, inability to equalise, weather conditions, and personal health conditions are not premises for refund.

Niue Blue will offer alternate dates/product if conditions do not allow for safe travel.

There are times that the weather conditions force us to cancel a trip. Swell and wind conditions and directions may make the trip and the diving dangerous on some days.

Safety for passengers and crew are always foremost on our minds, however, we also know that divers are keen to get a dive. It is our experience on this coast that our weather is actually quite different on different parts of the Island. With this in mind, we very seldom cancel a trip until the morning of departure. Basically, we go diving unless conditions are not safe.

For those that are up early in the morning we are happy for you to ring us the night before (till 9 pm) or early in the morning (6.30 am onwards) if conditions look very doubtful for diving.

We will be able to give you an update and outlook on local conditions. If we have your cell phone number we will endeavour to call you if we are forced to cancel the trips, but best to keep an eye on our Facebook page and let us know your accommodation whilst on-island, so we can call in and let you know. We also can offer alternative dives if one or the other trips are cancelled due to weather conditions.

Please be aware We close for cyclone season every year – from December 1st until February 1st. 

Medical Information

All marine-related activities, including diving, are potentially dangerous and may require elements of skill by those undertaking the activity. You should not undertake a water-based activity for which you are untrained or unprepared. These water-based activities, including diving, also require a level of physical fitness and that you are in good health.

If you do have a medical history of heart or lung disorders, asthma, or epilepsy, or are an insulin-dependent diabetic, you should declare it to our staff. We are not medically trained, but we are trained to identify and minimise potential risk. You may need a medical from a doctor that requires you to be declared “fit to dive” before we can take you diving.

We reserve the right to withdraw any person who, in our opinion, is likely to endanger themselves or others and we reserve the right to cancel any trip, diving, or other activity if we become concerned for any reason for your safety or that of any other person. If any activity is cancelled in those circumstances we are not obliged to make any refund.

We will be able to give you an update and outlook on local conditions. If we have your cell phone number we will endeavour to call you if we are forced to cancel the trips, but best to keep an eye on our Facebook page and let us know your accommodation whilst on-island, so we can call in and let you know. We also can offer alternative dives if one or the other trips are cancelled due to weather conditions.

Group Bookings

We trust people and take them at their word, and face value. We make arrangements in good faith and with integrity.

If you do change your plans, please let us know, we can easily make alternate arrangements to cater for your schedule and travel plans.

Credit card details must be taken at the point of booking to secure bookings, for groups of four and over.

24-hour notification of cancellation – no charge.

6-hour notification of cancellation – 50% charge. (Sole Charter of a boat requires a 12-hour notice of cancellation or 50% will be charged.)

No show – full amount will be charged.

WE WILL NOT TAKE PAYMENT PRIOR TO THE DAY.